Frequently Asked Questions

Accessing Your Account

100% Offset Home Loan product

• Use your Cashcard at ATMs, EFTPOS terminals and selected Bank@Post™^ (Australia Post) outlets
• Provide your BSB and Account Number to another financial institution to arrange a direct debit or credit
• Use Online Banking to access AnyPay
• Use Online Banking or Express Line to access BPAY®*

Line of Credit product

• Use your Cashcard at ATMs, EFTPOS terminals and selected Bank@Post™^ (Australia Post) outlets
• Draw cheques using your personal cheque book
• Use your VISA at ATMs and Merchants displaying the VISA symbol
• Provide your BSB and Account Number to another financial institution to arrange a direct debit or credit
• Use Online Banking to access AnyPay
• Use Online Banking or Express Line to access BPAY®

Term Loan product

• Redraw any available ahead amount electronically using Online Banking or Express Line, or conduct a manual redraw by submitting a Redraw Withdrawal Form.

Note: all transactional facilities outlined above are provided by Adelaide Bank, a Division of Bendigo and Adelaide Bank Limited. ABN 11 068 049 178.

Transaction fees and charges are detailed in the Fees & Charges Guide.

Information regarding our electronic banking terms and conditions can be obtained by viewing a copy of our Accessing Your Account Booklet.

Select a category of interest below to find out more.

• Using Online Banking
• Online Banking - Anypay
• Online Banking and Express Line - BPAY®*
  
• Using Express Line (Phone Banking)
• Personal Access Codes
• Using your Cashcard / VISA
• Personal Cheques
• Direct Debits and Credits
• Redraw
• EFTPOS

* ® Registered to BPAY Pty Ltd ABN 69 079 137 518
^ Bank@Post™ and its device mark are trade marks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.