Existing Account Enquiries

If you are an existing customer and require information on your account, please contact our friendly and professional customer service staff.

• Write to us
• Call us
• Email us

It is possible your enquiry has already been answered - click here to access our list of Frequently Asked Questions.

Write to us

Written correspondence can be addressed to:

Adelaide Bank (HomeLend)
GPO Box 1048
Adelaide
South Australia 5001

Call us

General Account Information

For the following enquiries please call 1300 762 307.

• Account and statement enquiries
• Lost and stolen cards
• Phone Banking, Online Banking, registration and technical support
• Credit cards - new and existing
• Home loans - new and existing

Hours of Operation

Monday to Friday 9am – 5pm (EST)

Online Banking

For the following enquiries please call 1300 762 307

• Register for Online Banking
• Obtain technical support
• If you have forgotten your Personal Access Code

Express Line (Phone Banking)

For the following enquiries please call 1300 762 307

• Register for a Express Line
• Obtain technical support
• If you have forgotten your Personal Access Code
• Access Express Line for your account information or to perform transactions (24 hours a day, 7 days a week)

Email us

You may email your enquiry, or have a customer service representative call you back click here.